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Return Policy

We want all our customers to be completely satisfied with their purchases. If you are not happy with a product you purchased, you have the right to return it in accordance with the terms and conditions below.

1. Return Period

You can return products within 14 calendar days from the date of first receipt, without needing to provide a reason.

2. Return Conditions

In order for a product to be eligible for return, the following conditions must be met:

• The product must be in the same condition as delivered, without signs of use or damage;
• The product must be returned in its original packaging, with all accompanying accessories;
• The product must be returned to the agreed address according to customer service instructions.

3. Non-returnable Products

The following products are not eligible for return:

• Personalized or handmade items;
• Consumables if already used or opened;
• Products excluded from return for hygiene or safety reasons.

4. Return Process

To initiate the return process, follow these steps:

• Contact our customer support via e-mail at [email protected] or by phone at +6433526787 and request a return;
• Send the product to the address provided by customer support;
• Once the returned product is received and inspected, we will process your refund.

5. Refund

After the product has been returned and inspected, the refund will be processed as soon as possible.

6. Return Shipping Costs

The cost of return shipping is borne by the customer, except in cases where the product is defective or a manufacturing error occurred.

7. Contact

If you have any questions about our return policy, you can contact us via:

E-mail: [email protected]

Phone: +6433526787